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August 27, 2001
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Medical Mistakes Affect Many
Poll Finds Widespread Error

By Claudine Chamberlain
ABCNEWS.com

Oct. 9 — Beyond the nightmarish tales of doctors amputating the wrong leg, or leaving some surgical tool inside a patient, there lies a pervasive and real concern among patients that doctors don't always do the right thing.


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     A new poll from the nonprofit National Patient Safety Foundation (NPSF) finds that 42 percent of people say they've been affected by physician errors, either directly or through a friend or relative. If the survey of roughly 1,500 people accurately represents the general public, it could mean that more than 100 million Americans have experience with medical mistakes.
     More alarming, according to the survey, is the fact that in one out of three cases the error permanently harmed the patient's health.
     The problem, said Dr. Lucian Leape of the Harvard School of Public Health, is not incompetence. "Bad doctors are 1 percent of the problem at most," he said at a press conference Thursday. "The rest of it is just good people who make mistakes."

Wrong Diagnosis, Treatment
Leape is a board member of the NPSF, which was founded by the American Medical Association in June of this year to improve health care safety. AMA leaders say it's time to bring the issue out into the open, rather than living in constant fear that any admission of error will launch a flood of malpractice lawsuits.
     Leape's own research has shown that the tally of medical mistakes made each year could reach 3 million, with total costs as high as $200 billion.
     The survey found that 40 percent of the people who had experienced a medical mistake pointed to misdiagnoses and wrong treatments as the problem. Medication errors accounted for 28 percent of mistakes. And 22 percent of respondents reported slip-ups during medical procedures.
     Half of the errors occurred in hospitals, and 22 percent in doctors' offices.

What Causes Errors
When asked what may have caused their doctors to make such errors, patients cited carelessness, stress, faulty training and bad communication. Three out of four believe the best solution to the problem would be to bar health care workers with bad track records.
     But Leape disagreed, arguing that punishment simply encourages people to cover up their errors. "We need to shift emphasis away from individuals," he said. "Errors are not the disease, they're the symptoms of the disease."
     Instead, he said, poorly designed health care systems may be largely to blame. Doctors and nurses often work double shifts, making them more prone to error. And in this age of computer technology, Leape noted, the hand-written drug prescription should be a relic of the past.
     In fact, prescription errors may be among the easiest to avoid. Within five years, most hospitals, clinics and pharmacies should be using computerized drug tracking programs that allow a doctor or pharmacist to know exactly what drug is being called for. Bad penmanship should not be a risk factor for patients.

Changes in Anesthesiology
Such a system would also keep track of other drugs a patient is taking, and raise a red flag at the risk of dangerous drug interactions. It would also alert the doctor if a patient was allergic or sensitive to medications.
     California anesthesiologist David Gaba told ABC News that in the last 10 years, his field has become an example of what can be done. Medical students regularly practice anesthesia on electronic mannequins, honing their skills before they administer drugs to patients.
     There are also new checklists, safety procedures, dosage meters and other safeguards, Gaba says. The result is that anesthesia has gone from being a high-risk specialty—in terms of liability—to being about average.

 
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“Errors are not the disease, they're the symptoms of the disease.”
— Dr. Lucian Leape, Harvard School of Public Health


Other Survey Findings:

Lawsuits against doctors who make mistakes (29 percent) and stricter government control of health care (27 percent) were cited as "very effective" ways to ensure safety.
The health care environment was deemed safer than nuclear power or food handling, but less safe than traveling on an airplane or being at work.

Top patient-safety issues were exposure to infection, level of care received and the credentials of health care professionals.
People feel they're most likely to experience medical mistakes at a nursing home, and least likely to see them at the doctor's office or at a pharmacy.

Riskiest patient behaviors were not carrying a medical ID tag when you have a medical condition and smoking tobacco.
Four out of five adults said they were very likely to seek a second opinion on a serious medical diagnosis.

Four out of five adults were satisfied with their most recent health care experience, but 18 percent said the health care worker didn't spend enough time with them, and 17 percent said they didn't get all the information they needed.
More people prefer to receive information about the risks and benefits of treatment in written (63 percent) than verbal form (52 percent).


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